Category Archives: business tips

A personal greeting, a meaningful message, and a commitment to prompt personal follow-up are all it takes to turn voice mail from a personality-free automated and sometimes annoying fact of life to a pleasant and efficient means to present yourself and your message when you’re other-wise unavailable. Follow these tips: Record a greeting that accurately [...]

Here are some ways to make sure your phone calls don’t get fumbled: Answer calls promptly. Pick up after the first or second ring whenever possible. Even if you have a receptionist, train others to serve as back-ups, answering if calls reach a third ring. When a phone rings on and on it sends a [...]

Often, with no prompting at all, callers will tell you how they found your number. “John Jones suggested I call” or “I’m curious about the new whatchamacallits I see in your ad” or “I was on your Web site, but I couldn’t tell whether your business is open Sundays.” If the conversation doesn’t naturally uncover [...]

You’ve heard the saying a thousand times: “You never get a second chance to make a first impression.” The advice is self-evident and it sounds easy enough to follow until you realize that your business most often makes its first impressions when you’re nowhere to be found. In your stead is your ad, your voice [...]